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Refund/Cancellations

At Consultant Rana, we strive to provide the best services to our clients. This Refund and Cancellation Policy outlines the terms and conditions for refund requests and cancellations of services provided by us.

1. Cancellation Policy

a. Service Requests

  • Cancellations must be made within 24 hours of placing a service request.
  • If the service work has not commenced, cancellations will be processed without any penalties.

b. Ongoing Services

  • For ongoing or subscription-based services, cancellations must be requested at least 7 days prior to the next billing cycle.
  • Failure to cancel within this period may result in charges for the next cycle.

c. How to Cancel

  • To cancel a service, please contact us at [Your Contact Email] or [Your Contact Phone Number]. Provide your order ID and reason for cancellation.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The service was not delivered as agreed.
  • There were significant delays or issues caused by Consultant Rana.
  • The service provided was defective or unsatisfactory, as determined after a review process.

b. Non-Refundable Services

  • Custom-designed services (e.g., websites, logos, business cards) once approved and delivered are non-refundable.
  • Professional email IDs setup fees are non-refundable after activation.
  • Free or promotional services are not eligible for refunds.

c. Refund Process

  • Refund requests must be submitted within 14 days of service completion.
  • To request a refund, email us at [Your Contact Email] with your order ID and details of the issue.
  • Approved refunds will be processed within 7-10 business days to the original payment method.

3. Exceptions

No refunds or cancellations will be issued in the following scenarios:

  • User fails to provide necessary information or approvals for service completion.
  • Misuse of services or violation of our terms and conditions.
  • Changes in user’s requirements after service commencement.

4. Dispute Resolution

In case of disputes regarding refunds or cancellations, our team will review the case and propose a resolution. If unresolved, disputes may be referred to mediation as per applicable laws.

5. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. Continued use of our services signifies acceptance of the updated policy.

6. Contact Us

For further assistance regarding refunds or cancellations, please reach out:

  • Email: consultantranacares@gmail.com
  • Phone: +91-8250122278

Effective Date: 01 December 2024